Immigration sent us a receipt for the checks we sent (one for fingerprints, one for the application form) and a form letter stating that our fingerprint appointment letters would be arriving soon.
When we sent the application, we had included a cover letter explaining that we probably did not need new fingeprints, but were unsure of the rules. (I had read all the fine print they provided, called their 800 number, and still could not ascertain whether or not we needed new prints.) After mailing the application and money, we received an email from them stating that we did not need new fingerprints.
In exasperation, I was just going to let it go--get the new fingerprints--and not fight them anymore. However, our agency has urged us to try to get Immigration to do the right thing, so I sent them an email this morning asking them to process our paperwork without new fingerprints. We are awaiting their response.
It is so frustrating not to be able to reach them by phone. I just keep reminding myself that God is in control! :)